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A rebuild replaces all the materials and leather, except for the upper portion of your boot. The upper is the part that forms around your ankle. We use your original upper and replace shanks (arches), vamps (toe piece), soles, heel counters, worn hooks or eyes, re-stitch any bad seams, and clean and polish your boots. In some cases, due the condition of the heel counter, the leather may not need to be replaced.  Upon completion, it will feel like a brand new pair of boots, but they’ll already be broken in to fit your ankle and leg. Please note: Tongues are not included in a rebuild. If necessary, we will replace tongues for an additional fee.

If it is determined additional work is necessary, we may contact you prior to completing the work. (Examples might include safety toe, toe cap, custom fitting, mismates etc.).

If you are interested in changing the leather color of the bottoms, or changing it from smooth to roughout, please write us a note explaining what you desire and place it in the box when you ship your boots to us. You may also make the purchase online and call or email us with your order number and name, and we can add the changes you wish for.

At Frank’s, we hope to have a long standing relationship with you. We know your boots work as hard as you do, so we want your boots to last a good long time!

Mail or bring your boots to: 3805 N Market Street, Spokane, WA 99207

***Include your receipt with your boots when you ship them back to us***

SHIPPING:

• Shipping & handling costs for Frank’s handmade boots are approximated at $35.95 for shipping within the Continental US, Shipping to AK - $60.00, Shipping to CAN/MEX & HI - $90.00 and Shipping for INT'L - $120.00

• We can ship via FedEx Ground, UPS, or USPS. 3-day Air, 2-day Air, or Next Day Air are available. Additional fees apply. If any option other than standard ground shipping is chosen, rates are quoted on a case by case basis.

• Return shipping costs will not be covered under any circumstances.